ALL JOBS ARE SUBJECT TO THESE TERMS AND CONDITIONS.
FOR FREQUENTLY ASKED QUESTIONS, CLICK HERE.
WARRANTY:
All repairs (with the exception of software related, battery, liquid damaged devices, microsoldering repairs, refurbished devices, custom PC builds and budget part repairs) come with AJ I.T Services lifetime warranty which starts from the date the job has been completed. If the nature of the repair falls outside the terms of your warranty, then you may incur a charge for the repair. The warranty only covers for the original repair. For example, if you pay for a screen repair and the screen becomes faulty, you will be covered with the lifetime warranty. If any additional faults occur that are not related to the original repair this will not be covered under warranty and will be chargeable.
If you take your repaired device, custom PC build or refurbished device to a third-party repairer, this will void your warranty. If the device has been opened by yourself, damaged accidentally or shows little to any physical evidence of damage (scratches, cracks etc), it will not be covered under warranty.
Phone & Tablet repairs:
• Premium or Genuine parts – Lifetime warranty
• Refurbished Genuine parts – Lifetime warranty
• Budget (Aftermarket) parts – 30-day warranty
• Microsoldering repairs – 30-day warranty
Computers & Games Consoles:
• General computer repairs – Three month warranty
• General games console repairs – Three month warranty
• Microsoldering repairs – 30-day warranty
Custom PCs & Refurbished Devices:
• Custom PC builds – One year warranty
• Refurbished PCs or laptops – One year warranty
• Refurbished phones & tablets – One year warranty
Other:
• Other devices - The appropriate warranty for your device will be discussed with you, please enquire.
• Specific jobs - The appropriate warranty for your job will be discussed with you, please enquire.
There is no warranty provided for batteries, software related issues or liquid damaged repairs. Third party repairs will void your warranty with the original manufacturer if your device is still under warranty.
CONFIDENTIALITY OF DATA STORED ON DEVICE:
AJ I.T Services agrees not to disclose to a third party any information or data files stored on or recovered from the client's equipment during the job.
Please note: The pin code, unlock code or password is required for your device to carry out a fully successful repair or diagnostic, this is because the device and all it’s features and functionality have to be tested before completing a repair. This also means I can provide you with a confident warranty for your device knowing everything is working as it should. Your privacy and personal data is taken very seriously by AJ I.T Services in a professional and trustworthy manner giving you piece of mind that your pin code, unlock code or password is not used for any other purpose and no personal data is accessed as part of the features and functionality test. Additionally, you can back up your device and restore it to factory settings. This means AJ I.T Services is given a device with no data on it, after a repair you can restore your data again bringing the device back to it's previous state prior to repair. If AJ I.T Services can't carry out the features and functionality test for your device after a repair you may not receive a warranty depending on the nature of the repair. This is because it will cost AJ I.T Services extra time and effort to fix any issues that could have been resolved during the first repair attempt.
EXPEDITED REPAIRS:
AJ I.T Services work on a first come first serve basis. However, if you need an urgent repair, an expedited service is available, for repairs only, and are charged:
• Microsoldering - £75.00
• Mail-in Expedited - £75.00
• Mobile phones - £65.00
• Tablets - £65.00
• Computers - £55.00
• Anything else - £55.00
MAIL-IN REPAIRS:
AJ I.T Services cannot be held responsible for any damages during shipping. To help minimise this as much as possible, Royal Mail special delivers is used with the appropriate compensation cover applied.
Turnaround Time - Turnaround time for mail-in tech repairs typically ranges from 1 to 3 business days, depending on several factors including the type of device, the nature of the repair, and the volume of incoming requests. Customers are usually updated throughout the process, and expedited options may be available for urgent repairs, though these can come with additional costs. It's also advisable for customers to factor in shipping time to and from AJ I.T Services when estimating total turnaround time.
Undocumented Devices - Any devices that have been sent to AJ I.T Services without filling in this form, being approved or without any prior knowledge will not be accepted for repair and will be sent straight back to you. You will be liable to cover return shipping costs and a £35.00 fee to cover the extra time returning the device(s).
BACKING UP DATA:
AJ I.T Services will make every possible effort to preserve your data and, depending on the nature of the job, may do a backup of data before starting, however, it should be noted that there are NO GUARANTEES whatsoever that the clients data and files will remain intact after the repairs. IT IS THEREFORE YOUR RESPONSIBILITY TO ENSURE THAT ALL THE DATA AND INFORMATION STORED ON THE DEVICE REQUIRING REPAIRS IS APPROPRIATELY BACKED UP TO OTHER STORAGE DEVICES PRIOR TO HANDING OVER FOR REPAIRS.
For back up, data recovery and data transfers, AJ I.T Services will only hold a copy of your data for a maximum of 1 month, giving you enough time to check over your data and make sure you have everything you need.
DIAGNOSTIC AND REPAIR ATTEMPS FEES:
AJ I.T Services charges £35.00 per diagnostic fee, this is simply to cover the time and effort that goes into diagnosing your device if you decide not to go ahead with the repair. Please note, if you decide to go ahead with the repair the diagnostic fee is waved and you will only be charged the price of the repair. Repair attempt fees can range from £35.00 to over £100.00 per device depending on the nature of the repair attempt however this will be discussed with you before proceeding.
COMPUTER SERVICING & SERVICING DISCOUNTS:
AJ I.T Services charges £150.00 for a full service which covers both hardware & software servicing. Software only servicing is charged £90.00 per device for all computers. Computer devices that have been provided by, bought through or upgraded previously by AJ I.T Services automatically apply for 50% off full servicing within the first two years. Please note, your device must be serviced at least once within the first year to qualify for the second year discount. For more info about computer servicing please forward to - https://ajitservices.co.uk/computer-servicing/
Devices provided by or bought through AJ I.T Services, refurbished or new, also qualify for:
• 1 year warranty as standard (extendable at extra cost)
• 50% off yearly servicing for the first two years (terms above)
• 10% off any repairs or upgrades within the first two years
• 10% off another device purchase at any time
DEVICE CLEANLINESS:
Please wipe down and clean any visible surface of your device before handing it in for maintenance servicing or repairs. Any device in any poor hygiene state will be subject to a £10.00 cleaning fee, for example, a laptop covered in lots of dust, debris, smoking ash, dried/ non-dried liquid spills or dried coughing marks on the screen and keyboard etc. Please note, you don't have to worry about the inside of the device. AJ I.T Services recommends 99.9% Isopropyl Alcohol or Surface Polish for any plastics/ metals and glass cleaner for screens.
PAYMENTS:
Payment is due in full upon completion of a successful job, prior to the release of the equipment whether shipped to the clients address or picked up from AJ I.T Service’s place of business unless by special previous arrangement. Payment must be made in advance for any work that requires the acquisition of materials specifically for your job or repair.
If credit terms are agreed, payment in full must be made within 7 days from the date of the invoice. Beyond the 7 days, AJ I.T Services have the right to add an additional 20% penalty of the total invoice for each week of non-payment.
Overdue payments may also place the client on credit hold. This means no further services, repairs or equipment will be supplied or made available to the client until all previous payments are paid in full. AJ I.T Services will accept payment by credit or debit card and bank transfers. AJ I.T Services does not accept cash. Refunds can be refunded to the clients bank account. In circumstances when parts, hardware and software are supplied, you will only own these goods when payment in full is received. Due to Covid-19, AJ I.T Services does not accept cash or cheque. However, Bank transfer and card payments are accepted.
APPOINTMENTS:
Please DO NOT show up at AJ I.T Services place of work during out of business hours or without an appointment. You must have an appointment first, if you have an appointment please show up at the agreed time.
Business hours: Monday to Friday - 9am to 5pm, Saturdays - 9am to 1pm.
HOME OR BUSINESS CALL OUT REQUESTS:
Local Home/ Business visits (within 15-mile radius of Turriff) - These are charged at £75.00 plus mileage at £0.45 per mile, this includes one hour on site labour. Additional time over the initial hour is charged at £35.00 per half hour.
Home/ Business visits (beyond 15-mile radius of Turriff) - These are charged at £75.00 plus mileage at £0.45 per mile and travel time at £45.00 per hour, this includes one hour on site labour. Additional time over the initial hour is charged at £35.00 per half hour.
Home or business call outs are subject to availability and allocated on a first-come, first-serve basis..
If a home or business call out is booked and access is not gained at the agreed allotted time the client will be subject to a charge fee of £75.00 including fuel costs and travel time. In the event when AJ I.T Services cannot make the appointment at the agreed time due to factors beyond my control you will be contacted in advance advising you of the situation and re-schedule an appointment as soon as reasonably possible at a mutually convenient time. If you wish, you have the right to cancel your service or repair request. A full refund will be offered for any payments made in advance.
CANCELLING YOUR JOB:
If, for any reason, you decide to cancel your job you must do this before any parts for your job has been purchased and your job will be refunded to you in full. If you cancel your job at an advanced stage when you have already committed to the repair you will be liable to pay for any parts and materials purchased for your job including return shipping costs and all restocking fees (if any), the remaining amount will be refunded back to you.
If parts for your job are not required and you agree to go ahead with a job you may be charged a diagnostic or repair attempt fee if you change your mind after any works have already started or been carried out on the device.
APPOINTMENT CANCELLATION OR NO SHOW POLICY:
AJ I.T services schedules time slots for you so that your IT needs can be met. This is done on a first come first service basis and every effort is made to keep on time for appointments scheduled. It is understandable that life events may lead to you needing to change your appointment and I am always happy to change it if you provide AJ I.T Services with at least 24 hours’ notice. This allows enough time to schedule another customer into the appointment slot. Where appointments are missed without notice being given a charge of £35 will be made to cover the lost time that has been allocated to your job. AJ I.T Services will, of course take all valid circumstances into account.
COLLECTION TIME AND/OR FAILURE TO PAY:
Due to AJ I.T Services limited storage capacity; your device will be held for up to 14 days after the agreed collection time or when you have been contacted to collect. After 14 days, if AJ I.T Services has not had any correspondence from you or received payment in full, your device will be considered abandoned and AJ I.T Services will have the right to sell the device to recover service cost and parts used to fix your device, or recycle the devices if it’s non-functional. AJ I.T Services cannot guarantee that your equipment will not be discarded after the initial 14-day period, so it’s critical that you pick up your equipment on time or make arrangements with AJ I.T Services to store your equipment temporarily. If you make arrangements to pick up after 14 days, or if you have paid in full but can’t collect until after 14 days, you will be billed £35.00 per week for storage which will be billed starting from the first day after the 14th day.
GIFT VOUCHERS:
- Vouchers are valid for a period of 6 months (182 days) from the date of purchase. Vouchers cannot be redeemed after the expiry date.
- Only one gift voucher can be used per booking and transaction.
- Lost, stolen, destroyed gift vouchers or unwanted gifted vouchers will not be exchanged or refunded.
- All gift vouchers cannot be used in conjunction with any other promotional offers or discounts.
- Vouchers can be used for: Tech repairs, Custom PC builds, Refurbished devices , Protection pro screen protectors. Please note: You can not use your voucher for call out/ home visit support, remote support and repair attempts or diagnostic fees. If you require a service that is not listed here and would like to enquire if you can use your gift voucher for it, please contact to discuss.
- Vouchers are non-refundable.
- Vouchers are non-transferable and cannot be exchanged for cash.
- You must take your gift voucher with you to be redeemed, you can only use one gift voucher per booking. If your purchase exceeds the value of the gift voucher, the remaining balance must be paid via bank transfer or card payment only.
- AJ I.T Services reserve the right to cancel any gift voucher for any misuse or violation of terms.
- AJ I.T Services reserve the right to change the terms and conditions of the gift vouchers at any time without prior notice.
LIMITED LIABILITY:
AJ I.T Services cannot be held liable for any loss of data, theft, loss of revenue or profits, or any incidental, contingent, or consequential damages, howsoever caused either prior or upon completion of a service. Furthermore, should AJ I.T Services offer any advice or recommendations to a client as to the use of their device, storage, use of software applications confirmed by whatever means is used entirely at the clients own risk and accordingly AJ I.T Services shall not be held liable for any such losses associated with such advice or recommendations.
